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Utility Billing

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1. How often am I billed?

Once a month.

Liberty utility bills are split into two billing cycles. Utility bills are mailed monthly and due each month.

Cycle 1 is distinguished by an account number beginning with a 1 (i.e. 199.9999). These bills are mailed on or about the 25th of each month and are due the 20th of the following month. For inquiries email us or call 816.439.4460.

Cycle 2 is distinguished by an account number beginning with a 2 (i.e. 299.9999). These bills are mailed on or about the 10th of each month and are due the 5th of the following month. For inquiries email us or call 816.439.4460.

2. What should I do if I have a question about my bill?

You can contact the water department at 816.439.4460 or you can email the Finance Department at Cycle1@ci.liberty.mo.us.

3. I received a Shut-Off Notice, what should I do?

Pay your bill immediately! You can make a payment at City Hall, 101 E Kansas St, or sign on to our website and make a payment.

Utility service will be disconnected if a delinquent bill is not paid by the due date shown on the delinquent notice. When utility service has been disconnected for bill non-payment, the full amount of the past due balance plus a reconnection fee of $25.00 must be paid before service will be reinstated.

No service reconnections will occur after 4:00 p.m. If payments are made after 3:00 p.m. water service will not be restored until the next business day. Meter technicians will not reconnect service and leave water on if the customer’s meter indicates that water is flowing through the meter. Customers who experience a water disconnection are expected to shut off all faucets prior to water reconnection or have someone at their place of service at the time of reconnection.

Any customer who has been disconnected, but has not already paid a $150 deposit, will be required to pay a total deposit of $150 prior to reconnection. Customers who have a deposit on file that is not equal to $150 will be required to pay the difference to bring the deposit amount up to $150. This is in addition to the payment for the past due amount and $25 reconnect fee. Cash, money orders, credit or debit cards will be the only form of payment accepted after service has been disconnected.
Sign up to pay your utility bill online

4. I noticed that my bill was estimated. How is that calculated?

It is based on the previous month's consumption.

5. How is my bill calculated and what is included in my monthly bill?

Your monthly bill includes rates and fees related to water, sewer, and sanitation. Your water rate is based on a descending rate based on consumption. Sewer is $3.39 per 1,000 gallons if you use 1,000 gallons or less. It's $7.39 if you use 1,001 or more gallsons. Sanitation is $12.34 per month.

The City offers a Water and Sewer Utility Bill Credit Program, which is an income-based water/sewer utility bill credit program for qualified senior citizens/disabled individuals. It provides a 15% reduction in the 2011 water and sewer rates to qualified residents. Water rates

6. What is a winter water average?

A winter water average benefits customers by allowing for an average sewer consumption to be billed during the summer months when customers are using more water to maintain yards and gardens. Your winter water average is based on your average water consumption during the months of November, December, January and February. It is applied to your account in April.

7. Where can I pay my bill?

There are a number of ways to pay your city utility bill.

- Payments can be made by Mail: Please attach your stub and write your account number in the memo section of your check. The mailing address is City of Liberty, PO Box 232, Liberty, MO 64069.

- Payments can be made by Auto Bank Draft: To set this up, you will need to come to City Hall to fill out an ACH form and bring a voided check.

- Payments can be made Online: Use the link below to set up an account toaccess, manage and pay your bill online. You can pay with a debit/credit card or check!

- Payments can be made in Person at City Hall: at the cashier’s window inside City Hall, 101 E Kansas St.

- Payments can be made using the drop box: The night drop is collected at 8:00 a.m. on weekdays. The night drop is located across from the Liberty Police Department on Missouri St. Sign up to pay your bill online

8. Does the City of Liberty offer payment arrangements?

We offer a one-time promise-to-pay agreement to extend your payment up to two weeks.

Payment arrangements on delinquent accounts may be made one time per calendar year. Customers seeking a payment arrangement are required to sign a Promise to Pay Agreement in person. The agreement will extend the customer’s payment due date two weeks from the delinquent payment due date, at which time the past due and current charges must be paid.

Payment arrangements cannot be made for a customer whose water has already been shut off for non-payment of their utility bill. Customers desiring to learn more about payment arrangements should call the utility office at 816.439.4460.

Customers failing to adhere to the conditions of their payment agreement will not be provided any future opportunities to enter into future payment agreements.

9. Is there a fee for online payments or bank drafts?

NO FEES! Unlike many communities across the metropolitan area, the City of Liberty does not charge a convenience fee for this service.

10. Is there a fee for late payments?

The fee for paying your bill late is 10% of what is past due for water and sewer.

11. If my service is shut-off for non-payment, is there a fee to get it turned back on?

When utility service has been disconnected for bill non-payment, the full amount of the past due balance plus a reconnection fee of $25.00 must be paid before service will be reinstated.

No service reconnections will occur after 4:00 p.m. If payments are made after 3:00 p.m., water service will not be restored until the next business day. Meter technicians will not reconnect service and leave water on if the customer’s meter indicates that water is flowing through the meter. Customers who experience a water disconnection are expected to shut off all faucets prior to water reconnection or have someone at their place of service at the time of reconnection.

Any customer who has been disconnected, but has not already paid a $150 deposit, will be required to pay a total deposit of $150 prior to reconnection. Customers who have a deposit on file that is not equal to $150 will be required to pay the difference to bring the deposit amount up to $150. This is in addition to the payment for the past due amount and $25 reconnect fee. Cash, money orders, credit or debit cards will be the only form of payment accepted after service has been disconnected.